Returns & Refunds Policy

Our policy on returns, refunds, and cancellations

Tradehub Returns & Refunds Policy

We want you to be completely satisfied with your purchase. This policy outlines the guidelines for returning or exchanging items from our online store.

Eligibility for Returns & Exchanges

  • You can return or exchange most items within [30] days of receiving your order.
  • Items must be unworn, unwashed, undamaged, and have all original tags attached.
  • Final sale items, pierced earrings, and items marked "non-returnable" cannot be returned or exchanged.

Reasons for Return

  • You can return an item for a full refund if it is defective, damaged, or does not match the description on our website.

Reasons Process

  • Initiate your return: Contact our customer service team by mail or phone or from your orders details on your tradehub personal account to initiate a return. We will provide you with instructions on how to return your item(s).
  • Pack your return: Carefully pack your items in their original packaging, along with a copy of your Original invoice.
  • Ship your return: Ship the package to the address provided on the return label. We recommend using a trackable shipping service. You are responsible for the cost of return shipping.
  • You may send a return shipping request to The tradehub.com and we shall process shipment returns on your behalf at your expense.

Refunds

  • Once we receive your returned item and verify it meets the return conditions, we will process your refund within three to five business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that it may take additional business days for your bank to reflect the refund in your account.

Exchanges

  • If you wish to exchange an item for a different size or style, please indicate your preference when you contact customer service to initiate your return.
  • Exchanges are not eligible for all items and are subject to stock availability.
  • We will ship your exchange item once we receive & Approve your original return.
  • You will be responsible for any additional shipping costs associated with an exchange

Contact Us

If you have any questions about our return and refund policy, please don't hesitate to contact us:

  • Email: Support@thetrdehub.com
  • Phone: (+448008611121)