FAQ
Frequently asked questions about the platform
What is TradeHub?
TradeHub is a global online marketplace where you can discover and buy a wide range of products from sellers around the world.
How can I place an order?
Placing an order on TradeHub is easy! Simply search for your desired products, add them to your shopping cart, proceed to checkout, provide your shipping and payment information, and confirm your order.
How can I pay for my order?
We accept a variety of payment methods to make your shopping experience convenient. You can use Visa, Mastercard, Discover, Elo, UnionPay, American Express, PayPal, ShopPay, or Google Pay to complete your purchase.
How can I track my order?
Once you place your order, you will receive a confirmation email with the order details.
How long does delivery take?
Delivery times vary depending on your location and the shipping method selected. You'll see estimated delivery dates during checkout.
How can I cancel my order?
Need to change your mind? If your order hasn't been processed yet, we can help! Contact our customer service team to cancel or modify your order.
How can I return my order?
We offer a 30-day return policy for all products. Items must be in original condition and packaging. Please visit our Returns & Refunds Policy for more details.
When will I receive my refund?
We understand you may need to return an item. If your return meets our Returns & Refunds Policy, we'll issue a refund to your original payment method within a few business days of receiving the item.